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The Empathy Effect – 7 Keys to Transformation| Heal The Divide Podinar

March 1, 2021


Empathy is really about maintaining a stance of curiosity about another before you move into judgment.”   -Helen Riess


What is empathy and how can you cultivate more of it in your coaching relationships? In this session, Alison Whitmire, President of Learning In Action, welcomes guest Helen Riess, M.D., Chief Scientist and Chairman of Empathetics for an in-depth discussion about empathy and how to use it in skillful and healthy ways in your work as a coach.

Dr. Riess is Associate Clinical Professor of Psychiatry at Harvard Medical School, Director of the Empathy and Relational Science Program at Massachusetts General Hospital, and the author of the book, The Empathy Effect: Seven Neuroscience-Based Keys for Transforming the Way We Live, Love, Work, and Connect Across Differences.

Understanding Empathy

To understand empathy, it’s helpful to define a few terms that are commonly used.

Empathic capacity is a term that describes not just the ability to perceive another’s emotions, it also includes the whole spectrum of processing what’s perceived and responding.

Empathic accuracy is understanding another’s emotions correctly. This is done by processing what you are sensing and then checking in with the other person to be sure what you have sensed is correct.

Empathic concern is the motivator that happens when you perceive someone in pain or suffering and you experience discomfort or concern. When you react by actively doing something to help, this is compassion. It can be helpful to know that being empathetic and being compassionate are different.

Compassion involves some kind of action and can be described as is the outward manifestation of empathy, or being moved by somebody else’s plight or suffering. (more…)

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Posted in: Heal The Divide|Podinar Series

5 Ways to Love Our Clients and Do More Transformative Work

February 9, 2021

Do you love your clients?  Most of us like or love most of our clients.  And most of us have or have had clients that maybe we don’t love so much.  Maybe we like them or maybe we just tolerate them.  And that’s OK, that’s normal. 

And most of us do this work, this work of coaching, the passion path we’ve chosen because we want to do transformative work.  We truly, genuinely want to impact our clients’ lives for the better.  And we do that not by helping them solve the issue de jour, or providing them with tools or frameworks.  We do it by creating and holding the generative space that allows them to bring their shadow into the light. And that truly only happens in the context of a loving container.

So loving our clients, truly genuinely loving our clients at the essence of their being, matters.  And we know this.  

So what keeps us from loving, truly loving our clients?  

Bring to mind a client you have had that you just didn’t love.  We all have them.  Maybe we liked them alright, and we didn’t fully love them. Or maybe we just tolerated them. What was it that we didn’t love?

Maybe they stayed at the surface.  Maybe they didn’t appreciate our coaching. Maybe we found some aspect of them hard to take, their personality, their triggers, their habits, the way they did or didn’t engage with the coaching or with us.  There can be many reasons why we don’t fully, completely love our clients. (more…)

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Posted in: Coaching|Relational Intelligence (RQ)

How to Market Yourself Like No One Else Can | Heal The Divide Podinar

January 29, 2021


“Marketing isn’t about closing a sale, it’s about opening a relationship.” – Mike Kim


How can we create a unique brand that represents who we are as coaches without it feeling too self-promotional? Learning in Action President, Alison Whitmire welcomes special guest, Mike Kim for two workshop-style sessions, helping us understand how to think about branding differently and how to market ourselves in a way that truly conveys who we are.

Mike Kim is a speaker, business coach, and marketing strategist who specializes in brand strategy and copywriting. He’s been hired by influential thought leaders like John Maxwell, Donald Miller, Suzanne Evans, and Catalyst Leadership. Before running his own business, Mike worked as the Chief Marketing Officer for a successful multi-million dollar New York City firm. Mike is currently keeping busy speaking at virtual conferences, teaching everything he knows about branding, entrepreneurship, and life. He also has a highly regarded show dedicated to personal branding, the Brand You Podcast.


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Posted in: Learning in Action

Creating Experiences That Matter: The Science of Human Connection | Heal The Divide Podinar

January 5, 2021

“To create meaningful experiences it’s got to be entertaining. It’s got to have a story. You’ve got to give me a reason to care because my lazy brain just wants to idle. And really have authentic emotion.” – Paul Zak


How can we create experiences that are more engaging, more human, and more connected?

Paul Zak, founder and Chief Immersion Officer of Immersion Neuroscience, joins Alison Whitmire for an interactive Heal The Divide Podinar session to discuss how we can intentionally design effective learning experiences — those where participants remember information and are motivated to act on the new knowledge they have gained.

Paul Zak is the founding director of the Center of Neuroeconomics Studies and professor of Economic Psychology and Management at Claremont Graduate University.

In a quest to understand the neuroscience of human connection, human happiness, and effective teamwork, Paul’s two decades of research have taken him from the Pentagon to Fortune 50 boardrooms and to the rain forests of Papua New Guinea. His research on oxytocin and relationships has earned him the nickname Dr. Love. (more…)

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Posted in: Heal The Divide|Podinar Series

How to Cultivate Inner Stability | Heal The Divide Podinar

November 17, 2020

What does it mean to cultivate inner stability in these challenging times?

In this session, Alison Whitmire, President of Learning In Action is joined by special guest Sheryl Netzky, for a conversation about how we can make meaning in these times of incredible change, and some experiential practices for connecting with our inner life force energy.

Sheryl Netzky is the founder of Good Energy LLC and the Golden Mind Meditation technique. Sheryl is a combination of a business consultant, executive coach, meditation teacher, and holistic energy healer who helps entrepreneurs, teams, and families connect to themselves and others. Sheryl also facilitates workshops for companies and groups internationally, including thought leaders on Sir Richard Branson’s Necker Island and for the Gates Foundation’s teacher-leaders.


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Posted in: Heal The Divide|Podinar Series