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My heart ached as I sat across from Tom, my stony-faced CEO client, as he explained his and his company’s situation: “I don’t know what’s wrong. It just seems like any little issue can get out of hand. My employees are quitting for what seem to me like minor issues. And I don’t know what’s wrong with my buddy, Bill. He’s not even talking to me anymore.”
I had an idea of what was wrong and there wasn’t a quick fix.
As part of our work together, Bill had taken the EQ Profile (an instrument that reveals our internal experience when challenged or under stress). I had coached Bill for almost a year and it was clear (both from our work together and his recent EQ Profile results) that he had limited access to his own emotions, a nearly empty joy bucket, little to no ability to empathize, and was easily triggered.
He suffered from what I call “emotional thinness.” (more…)