206-299-23605208 Carlton Street  Bethesda, MD  20816

Privacy Policy

Last Updated April 23, 2021

Learning in Action takes your privacy seriously and is committed to protecting the privacy of the personal information you share with us.

This Privacy Policy explains how we collect and use your personal information when you access this website, (“Site”).  It does not apply to our other websites, microsite, apps or our platforms that post different policies.  It is a part of our “Terms of Use,” which is the contract that governs our relationship with you.  To see our Terms of Use click here.


Learning in Action is owned by Conflict Conscience LLC, a Maryland limited liability company.  We offer trainings, certifications, books and assessments for coaches, consultants, mediators, therapists, human resource and other development professionals, to provide insight into and understanding of the human experience, particularly in relationship and under stress and how to navigate it mindfully.


We welcome your comments regarding this Privacy Policy and our privacy practices. If you have questions about this statement or believe that we have not adhered to it, please contact us.


5208 Carlton Street

Bethesda, MD 20816



Information We Collect From You

We collect the information you voluntarily give us when you are using our Site.  This may include your name, address, phone number.

Information We Get From Others.

We may get information about you from other sources. We may add this to information we get from this Site.  For example, when you click on articles and other content on our Site, you may be redirected to our, the website we offer our courses through. Teachable may share the information it collects about you with us.  Teachable has its own privacy policy which you can view here.

Information We Collect From Your Device

Cookies And Tracking Technologies We Use

As is true of most online Sites, we gather certain information automatically and store it.  This information may include your Internet protocol (IP) address, browser type (for example Safari, Microsoft Internet Explorer, Firefox or Chrome), Internet service provider (ISP), operating system (for example, Apple macOS, Apple iOS, Microsoft Windows, or Android), and the date and time you accessed our Site. We may link this automatically collected data to other information we collect about you so that we can provide a better user experience.

We use cookies, pixels and similar technologies. These technologies are used to identify you while you are using our Site, analyze trends, administer the Site and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis.

Users can control the use of cookies at the individual browser level.  Click here to see how.  However, if you reject certain cookies, you may not be able to view or use our Site as intended.  For more general information about cookies click here.  For more information about the cookies and the tracking technologies we use, please see our Cookie Policy.

What We Track

We track your IP address, when and for how long you access our Site, and what content you click on.  Our Site does not respond to “Do Not Track” requests.


You have the right to access your personal information.  If you ask us to remove your personal information, we will respond within a reasonable and any legally mandated timeframe.


We retain your personally identifiable information for as long as the information is needed to provide our services and products and for any additional period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


We use the personal information you provide to us as follows:

  • To respond to comments and questions and provide customer service.
  • To provide our products and services.
  • To monitor activity on our Site.
  • To determine what interests our Site visitors.


We share data collected by us with third parties as provided below. We may transfer personal information to companies that help us provide our service. These companies are authorized to use personal information only as necessary to provide services to us.   These services may include:

  • Fulfilling orders,
  • Providing customer service,
  • Sending marketing communications,
  • Conducting research and analysis about our products and services and Site, and
  • Providing cloud computing infrastructure.

We also share your information with third parties under the following very limited circumstances:

As you Explicitly Allow: We may share information about you as you explicitly allow.

Agents Acting on Our Behalf: We may share some of your information with other business partners who provide us with technical services. They will be granted access to only that information which is necessary for them to do their jobs. Any agents to whom we grant access to personal information are contractually barred from using or releasing that information outside of the specific task we have asked them to perform. We have various agreements, policies, safeguards and certifications to ensure that these agents do not sell, distribute or use this information.

For Legal Reasons: We may disclose your information pursuant to judicial or other government subpoenas, warrants, orders, bankruptcy proceedings or similar legal process. We may also disclose your information if it is required to comply with the law, or with legal process served upon us, defend our legal rights or our property, or to act in urgent circumstances to protect the personal safety of our clients, employees, partners, or members of the public.

Acquisition: We may share information for purposes of an acquisition or merger of or by our company.


You may opt-out and forbid our use of your personally identifiable information by emailing us at


Links to Third-Party Websites

Our Site contains links to other sites. When you access these sites, they may collect data about you.  We cannot control the privacy practices of other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by our Site or our Products.

Social Media Widgets

Our Site may include social media features, such as the Facebook “Like” button, and widgets, such as the “Share” button. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the company providing it.

Blogs, Articles and Comments

Our Site offers publicly accessible blogs, articles and comments.  The blogs and articles may be hosted by third-party websites which we do not control.  These third-party websites may track you or share information about you with us and other businesses.  We encourage you to review the privacy policies of all third-party websites.  Additionally, information and commentary that you provide in these areas is public and may be read, collected, and used by others who access them.

Customer Testimonials

We post customer testimonials on our Site which may contain personally identifiable information such as the customer’s name. We obtain the customer’s consent to post their name along with their testimonial prior to posting the testimonial.


Hosting Privacy

Learning in Action does not maintain any physical servers or storage systems of our own.  We partner with JCI Lamp Host for our computing power, database storage and content delivery. We do not have access to our partners’ physical servers or storage systems.  To learn more about their privacy practices and security systems visit

Our Commitment to Data Security

Our Site has security measures in place to help protect against the loss, misuse, and alteration of the data under our control. We use Secure Socket Layer (SSL) technology to protect information using both server authentication and data encryption to help ensure that your information is safe and secure. We also host our Site, in a secure server environment to prevent interference or access from outside intruders. We train employees and monitor access to our Site. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


Upon request we will provide you with information about whether we hold any of your personal information. To get a record of your personal identifiable information, change your information, or request that we delete your account or personally identifiable information, please contact us by email at We will respond within 30 days after we receive your request.


Our products are not designed for minors or children under age 13 and we do not knowingly collect information from children.  If we discover that a minor or child under 13 provided us with personally identifiable information, we will the delete that child’s identifiable information from our records.


We will occasionally update this Privacy Policy. When we post changes to this Privacy Policy, we will revise the “last revised” date at the top of this statement.


Learning in Action is located in the United States.  Personal Data we collect from you will be processed in the United States.  The United States has not sought or received a finding of “adequacy” from the EU under Article 45 of the GDPR.  We may be a “Data Processor” or “Data Controller”.  To learn more about what these terms mean, click here.  To learn more about what the term “Personal Data” under the GDPR means click here.

Basis for Transferring Your Data

Your Personal Data is transferred to us for the following reasons:

  • You consented to the transfer;
  • The transfer is necessary to perform a contract to which you are or will become a party;
  • The transfer is necessary for compliance with a legal obligation to which the Data Controller is subject;
  • The transfer is necessary in order to protect your vital interests or the vital interests of another natural person.
  • The transfer is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or
  • The transfer is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party.

Where Your Data Is Processed

Your data is processed in the United States.

Your Rights

You have the right to:

  • Refuse or object to the processing of your Personal Data.
  • To access the Personal Data we process.
  • To be forgotten and have your Personal Data erased.
  • To lodge a complaint with your Data Protection Authority.

If you wish to exercise any of these rights, email us at

Opt-Out Policy

Please click here for information about how to opt-out of the collection of your information.

Data Retention

Please click here for information about our data retention policies.


This section provides details about rights California consumers may exercise under the California Consumer Privacy Act (CCPA) and other California privacy and data protection laws, as applicable.

Under the CCPA, California consumers have the following rights:

The right to request to know more about the categories and specific pieces of “Personal Information,” as defined by the CCPA, that we have collected about them and how that information has been used over the past 12 months. They may also request a copy of this information, free of charge.

The right to request that we delete Personal Information that we have collected about them, subject to certain exceptions.

If a business sells Personal Information, the right to opt-out of the sale. At Learning in Action, we do not sell Personal Information that we collect about our users, as provided in the CCPA.

The right not to be discriminated against if you choose to exercise any of these rights.

Under California’s ‘Shine the Light’ law, California residents have the right to request certain information relating to “Personal Information”, as defined here, that we have shared with third parties for those third parties’ direct marketing purposes.

If you are a California resident and would like to exercise your rights under the CCPA or California’s ‘Shine the Light’ law, email us at and include your mailing address and state of residence.

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