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5 Ways to Love Our Clients and Do More Transformative Work

February 9, 2021

Do you love your clients?  Most of us like or love most of our clients.  And most of us have or have had clients that maybe we don’t love so much.  Maybe we like them or maybe we just tolerate them.  And that’s OK, that’s normal. 

And most of us do this work, this work of coaching, the passion path we’ve chosen because we want to do transformative work.  We truly, genuinely want to impact our clients’ lives for the better.  And we do that not by helping them solve the issue de jour, or providing them with tools or frameworks.  We do it by creating and holding the generative space that allows them to bring their shadow into the light. And that truly only happens in the context of a loving container.

So loving our clients, truly genuinely loving our clients at the essence of their being, matters.  And we know this.  

So what keeps us from loving, truly loving our clients?  

Bring to mind a client you have had that you just didn’t love.  We all have them.  Maybe we liked them alright, and we didn’t fully love them. Or maybe we just tolerated them. What was it that we didn’t love?

Maybe they stayed at the surface.  Maybe they didn’t appreciate our coaching. Maybe we found some aspect of them hard to take, their personality, their triggers, their habits, the way they did or didn’t engage with the coaching or with us.  There can be many reasons why we don’t fully, completely love our clients. (more…)

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Posted in: Coaching|Relational Intelligence (RQ)

4 Things They Don’t Teach You in Coaching School

October 20, 2020

This article was originally published in November 2016 and updated on October 20, 2020.

Do you know the book, All I Really Need to Know I Learned in Kindergarten? It’s a marvelous book written by a Seattle-area author, Robert Fulghum. I wish I could write the same book about coaching school: All I Really Need to Know About Coaching I Learned in Coaching School

However, after 15 plus years of coaching, I’m realizing how much I didn’t learn about coaching in either of the two certified coaching programs I completed.

While I really could write a whole book about what I didn’t learn about coaching in school, I’m focusing this article on four key insights I’ve gained from thousands of coaching hours, much of which has felt like trial and error. I’m hoping these four key concepts that most coaching schools don’t emphasize will help make your learning curve steeper than mine was!

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Posted in: Business of Coaching|Coaching

A Coach’s Guide to Common Client Blindspots

August 27, 2020

As coaches, we are always creating awareness in our clients. While all the ICF Core Competencies are important, creating awareness is perhaps the most central competency to coaching. 

Our clients hire us because they want something to change, about themselves, their lives, their careers, their leadership, and/or their relationships. If they could change it themselves, they would. And often our clients can’t change what they are wanting to change because they can’t see what’s getting in their way.  

Oftentimes, what’s in their way —the obstacle lying between where, how, and who they are and where, how, and who they want to be — is some aspect of themselves.

Our clients typically can’t see what’s getting in the way of their change. The obstacle to their growth is so ingrained, so conflated with the frame and lens through which they see others, themselves and the world, that they can’t see it. It’s in their blindspot.

After thousands of coaching sessions working with hundreds of clients, I’ve learned to spot a few common blindspots that create obstacles to a client’s growth. It was only after seeing these blindspots over and over through the lens of attachment theory and relational intelligence, that I began to see some obvious patterns emerge. 

Here are three of the most common client blindspots:

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Posted in: Business of Coaching|Coaching

Common Coaching BlindSpots: What You Need to Know

August 11, 2020

We all have blindspots. Even us coaches. It’s part of how we humans have learned to survive – narrowing down what we focus on, labeling our experience to reduce energy drain, projecting our past onto the present to increase predictability.  It’s normal.

Part of our role as coaches is to be doing our own work constantly – identifying our own blindspots, understanding our habituated patterns, expanding what’s above the line and shrinking what’s below the line of our conscious awareness. We do this work in coach training. We do this so that our blindspots, our patterns, our conditioning don’t get in the way of our coaching.  

And yet, they do. We can’t rid ourselves of all of our blindspots. Because we’re human. All we can do is to keep looking for them. 

After having worked with and trained coaches for many years, we’ve identified three common coaching blindspots – coaching choices made by coaches that reflect the patterning of the coach and negatively impact the coaching. (more…)

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Posted in: Business of Coaching|Coaching

Team Coaching: Applying Individual Coaching Techniques to Team Coaching | Heal The Divide Podinar

May 26, 2020

“The idea that you would stop a meeting and have [the team] observe themselves … is pretty shocking at first. It drives a sense of curiosity through self-observation that has the client want to experiment with what’s possible. What could we do? Then realize that they actually have their own solutions.”

~Alexander Caillet

 

What is team coaching and how does it compare with other areas of team development? Alison Whitmire of Learning in Action delves into the heart of the team coaching framework with her guest, Alexander Caillet, CEO of Corentus and faculty member of Georgetown University’s Institute for Transformational Leadership.

Caillet is “a true pioneer in this field of team coaching. He’s worked with more than 120 teams in over 30 countries for over the last 22 years,” observing and finding ways to create a framework to continue refining and improving the process.

Where Coaching Fits Into Team Development

Coaches and consultants work with teams in a variety of modalities. Caillet differentiates four of them by the professional’s involvement and the context of the interactions.

  • Team Consulting: A consultant gives advice, shares best practices, research and actually tells the team what they should or could do.
  • Team Facilitation: A facilitator guides the work session. They create the space, structure good methodologies and can take their client through a process to get an output.
  • Team Training: A trainer teaches a team a set of skills — or leads them through knowledge-building sessions, curricula, simulations, or role-plays.
  • Team Coaching: Alternatively, a coach observes a team as they do real work. As the team works, the coach quietly observes, gathers data and then feeds that data back to the team. The team hears the data and acts without the coach needing to fix, drive or manage the change for them.

(more…)

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Posted in: Coaching|Heal The Divide|Podinar Series